There was a problem loading the reviews. If the staff was better, the hotel would be an excellent place to stay. The room was large, 900 TV channels and reception area inviting. She contacted me later in the day and said she would e-mail me their report. We allow a maximum of 2 pets per pet friendly room. "That tells me right there in plain black and white that it's getting worse.". To edit a review youve already submitted, contact our Customer Service team. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I'll leave them out in the hallway and I will tear that room apart for about 15 minutes looking everywhere," Freeland said. Nice spacius and clean Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Local, I felt like it was inconvenient for us to dine there or something. Called back immediately to report and the GM called back fe. Guests can enjoy a game of billiards, throw darts or watch sports on TV at Falcons, which offers daily Happy Hour specials. If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. Great location, great amenities. Colorado Springs is ranked number 42 on the company's list for bed bugs, it announced Thursday. If you stayed at this property through Booking.com, you can write a review. We all have bed bug bites all over us and they are very uncomfortable! The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 | Fax: 719-598-3434 Review of The Academy Hotel Colorado Springs Reviewed September 27, 2021 Stayed in room 111. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. Great property as a lay over or destination! Room was a nice surprise- nice size, comfortable beds and chair. She e-mailed me a copy of what lookedRead Full Report at bedbugregistry.com, On Mar 24 2011 millergirl73 wrote, We stayed at this hotel last summer, June 2010, and left with some bites on us all. Disliked: Amenities, property conditions & facilities, The property is convenient to the highway and restaurants, Liked: Cleanliness, staff & service, property conditions & facilities. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. Steakhouse, Rooms were clean & staff at desk was very polite & professional. 1691070|4,1674130,1687860,1687860|3,1691070,1687990,1687640,1686320,1653460,1687140,1674130|5,1680920,1680920|1,1674130|1,1685250,1687300,1682710, The Academy Hotel Colorado Springs (Hotel) (USA) Deals, Personal or sensitive info (e.g. This hotel exceeded our expectations. They give you a welcome goodie bag. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America, Deluxe Queen Room with Two Queen Beds - No pets, Queen Room with Two Queen Beds - Pet Friendly. The bathroom had poop on the toilet when we checked in. Lamp didnt have lightbulb. NEVER again! There were a lot of families with small children so that made for a very noisy hotel. NEVER again! The Academy Hotel Colorado Springs 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America - Great location - show map Very Good 1,659 reviews great breakfast and restaurant and the pool is our favorite the decorations are amazing Sherry United States of America Staff 8.9 +45 photos Breakfast was above expectations, and the restaurant was on point., Beautiful little hotel Photos & Overview Room Rates Amenities Map & Location Guest Reviews EXCELLENT 4.4 3,872 reviews Free parking Complimentary Breakfast from $228 per night See Rooms & Rates Rooms Check Current Room Rates The Academy Hotel | 8110 N. Academy Blvd. It is a very nice and reasonably priced Hotel. Food was outstanding! Lift and look for all bed bug hiding spots, including underneath the mattress, bed frame, headboard, and furniture. Elevate your luggage on a luggage rack away from the bed and wall, since bed bugs can often hide behind head boards, artwork, picture frames and electrical outlet panels. Such a treat! The Academy Hotel Colorado Springs Start your day at any one of the hotel's comfortable rooms designed for relaxation. Amazingly clean. Back in the 80s, bedbugs were almost eliminated in the U.S., but exterminators say the chemical that was used to kill them was also harmful to people, so it was later banned by the feds. I stayed there one more week and asked if they could assign aRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. When I checked in I paid in advance for a one week stay at a special winter rate. We all have bed bug bites all over us and they are very uncomfortable! Buffett had a little bit of everything. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 Fax: 719-598-5965 . Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. There is also a Nintendo gaming system available in the lobby area which the kids really enjoyed. We stayed at this hotel last summer, June 2010, and left with some bites on us all. We verify reviews to ensure the traveler booked with Expedia Group. The following reports are from third party sources. On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. "Bed bugs can be present in any hotel no matter how expensive the rooms may be. I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. Please note that all Special Requests are subject to availability and additional charges may apply. Holiday Inn Express & Suites Colorado Springs South I-25, an IHG hotel, Holiday Inn Express & Suites Colorado Springs-First & Main, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Holiday Inn Express & Suites Colorado Springs Central, an IHG Hotel, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North. The bathroom had poop on the toilet when we checked in. The Academy Hotel Colorado Springs 8110 N Academy Blvd, Colorado Springs, CO 8.8 Excellent 2917 reviews Verified reviews 10 - Excellent 1,725 8 - Good 764 6 - Okay 252 4 - Poor 97 2 - Terrible 79 8.7/10 Cleanliness 9.0/10 Staff & service 8.6/10 Amenities 8.4/10 Property conditions & facilities 8.5/10 Eco-friendliness 4/10 Poor Mike Please enter a valid email address. Hotels.com - Deals & Discounts for Hotel Reservations from Luxury . 2015 The Academy Hotel, Inc. All rights reserved. Review of The Academy Hotel Colorado Springs Reviewed March 24, 2011 We stayed at this hotel last summer, June 2010, and left with some bites on us all. We went back to the area for spring break and decided to stay there again because of the location and price. All staff members were amazing! Hotel Colorado, Glenwood SpringsPeak To Peak Lodge, Estes ParkCourtyard By Marriott Denver Cherry Creek, DenverSuper 8 Motel, Grand JunctionRamada Inn Denver, DenverBest Western Gateway Inn & Suites, AuroraMillennium Harvest House Boulder, BoulderAntlers Hilton, Colorado SpringsHyatt Place Denver Airport, AuroraAntlers Hilton Colorado Springs, Wonderful. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. )Icon Color & Report Disclaimer, File a new bed bug report at this location. We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. NEVER again! Its an older hotel, but its clean and the free breakfast makes it a must stay. My room specifically smelled very strongly of chemicals and the heater squeaked all night long. Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. Prices for cribs and extra beds aren't included in the total price. Pizza, I did miss the hot tub this winter visit, but the gorgeous live Christmas tree and fire made several families happy to gather and celebrate! This service may contain translations powered by Google. I have never received such terrible treatment in my life!! Reserved 2 rooms, 1 king & 2 queens. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. Rooms are clean and nice but not sound proof. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. Youll never stay anywhere like for the price. I would recommend it if you can handle the unfriendliness of the staff. Great place to stay, great location and awesome breakfast!! We stayed at this hotel last summer, June 2010, and left with some bites on us all. didnt really like the bed because it was just ok. Disliked: Cleanliness, staff & service, amenities, property conditions & facilities. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. "Before I even bring my bags into an into a hotel room at all. There were stains and drips on the bathroom walls and the linens were very wrinkled like they had already been slept in. Basically got one night free with purchase of one night compared to other Hotels in same area. Bedbugs in room. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. Cancellation and prepayment policies vary according to accommodations type. Check around the edges of the box springs. All rights reserved. Ideally, we'd publish every review we get, positive and negative. This is the version of our website addressed to speakers of English in Canada. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. Colorado Springs CO 80919 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. Staff was really helpful and friendly. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Overall, okay. I really didn't know about bed bugs at the time. "If you take the time 10 or 15 minutes to take a peek at a room you can save yourself thousands of dollars period," Freeland said. Dinner, Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. Friendly staff, Liked: Staff & service, amenities, property conditions & facilities. Chapel Hills Mall is 1.2 mi away from this hotel. Weather your traveling for business or pleasure, we'll do everything possible to ensure your stay is memorable. The view of Pike's Peak from our room was amazing. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. Copyright 2020 Scripps Media, Inc. All rights reserved. One of the best places I have ever stayed. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. I called the manager and she assured me there was NO way they could be bed bug bites and she would have her pest control people look at it. We stayed here with our two kids. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. Site content 2006-2019 Maciej Ceglowski Buffett had a little bit of everything., The room was very nice, clean and in great condition. See More Rooms & Suites 01 / 09 With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. Top notch guest services. Service was amazingly efficient. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! This is not a rash, these are bites!
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