In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. 2023 Wisecars. To improve our service and website, we may use small data files known as Cookies. Find out how we combat fake reviews. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. 1 year ago. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Your browser settings can be set to inform you before receiving a Cookie. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. We will send you your rental voucher 48 hours before your pick-up time. Please make sure you return the vehicle to the same rental company from which you collected it. You will find the telephone number in the Car Rental Agreement. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. In such circumstances, we will cancel your booking with no liability whatsoever. All cancellations outside of the aforementioned timeframes will not be refunded. they are untrustworthy. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Read more from https://www.wisecars.com/en-us/reviews. Due to this protection, it cannot be read by any third party. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. Please note that all additional drivers must also show a valid driving licence at pick-up. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. This information must be sent via email and give Wisecars the relevant details of the incident. Access to and use of these images is restricted by terms and conditions of a separate license agreement. If not, you will need to purchase the cover at the car rental company counter. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. If you're 65 or older, you may have to pay a senior driver fee. Free cancellation up to 48hrs before trip. You can amend your booking information or cancel your booking in a few simple steps. 8 Feb 2023. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. To improve our service and website, we may use small data files known as Cookies. rj vlemnyt. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. Surely it's illegal in USA to drive with no insurance. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. You will find the telephone number in the Car Rental Agreement. It is highly recommended to call the police even for the smallest of damages. Wisecars employs limited use of cookies for your safety and does not store any personal data. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Please note, it is your responsibility to provide all the above-mentioned documents. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Only when all documents are present and severe negligence can be excluded, a refund will be processed. 2023 Trustpilot, Inc. All rights reserved. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Service 36 Value 36 Shipping 18 Returns 26 Quality 30 How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Use small print to hide from truth. However, this is not true. The Car Rental Company must give its consent to repairs and replacements. In that case, please contact your bank for additional details. Garantljuk, hogy minden rtkels vals. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Trustpilot is assessing this review in accordance with our flagging process. It is entirely up to the Car Rental Company whether they decide to do so or not. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Wisecars is an online vehicle rental broker. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Email Protect your account with two-step authentication Send code Do not cancel your booking with the Car Rental Company directly as additional fees may apply. We use dedicated people and clever technology to safeguard our platform. Wisecars is an online vehicle rental broker. The price is at end only a quarter of thee rate! All rights reserved. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Just scroll down to the bottom of this page and create a support ticket. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Alternatively, just sign in or register using your Google or Facebook account. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. The Car Rental Company must give its consent to repairs and replacements. If not, you will need to purchase the cover at the car rental company counter. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Keep copies of all relevant documentation you are asked to complete. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. In most locations, the minimum renting age is 21 years. We can accept no further responsibility when there is no out-of-hours service available. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. What's Wisecars' cancellation policy? If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Wisecars does not store credit card details. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Wisecars will inform the complaint submitter on how to proceed if needed. Cancellation Protection can be purchased only at the time of booking and is not refundable. In peak periods this may not be achievable. Great help received from the kind persons on whatsapp chat yesterday and today. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you have any questions, please feel free to contact us. All rights reserved. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Great service! My trip to NZ had to be cancelled due to the cyclone that hit the area. As with any amendments, just scroll down to the bottom of this page and create a support ticket. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Renting a car and want to make sure you know how car rental works? They may be needed if you wish to make a claim. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. Wisecars will inform the complaint submitter on how to proceed if needed. All persons driving the vehicle must be in possession of their driving license at all times. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Please note, we only delete personal data on the request of the individual. Consider the cancellation policy. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. That should not even be separate. Powered by, We use cookies to give you the best experience. Powered by. There might be differences based on offers. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. If this is the case, it will be clearly stated on your voucher. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Lorem ipsum dolor sit amet, consectetur adipiscing elit. All related documentation must be kept if an insurance claim is submitted. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Verification can help ensure real people write reviews about real companies. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Only persons listed as drivers on the Car Rental Agreement can drive the car. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. If you choose to pay for the service using a credit card, your credit card details are not stored by us. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. This is the second time we have booked with Wisecars and had amazing service. There rating is probably false and it never mentioned a basic passage. DeductibleProtection covers up to EUR 1000 of your deductible. All bookings include free cancellation up to 48 hours before the pick up time. Wisecars does not own any physical locations or offices. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. The permit you may need depends on which country youre visitingand how long youre staying. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. When you rent a car, you will usually need excess coverage. He explained to me patiently and clearly. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. If you are late for your pick-up, you could lose your car. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for .
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