30-03-2021 I'm wondering will there be engineers working on a saturday? Amount of compensation. Log intoorder trackerusing your BT ID or order reference and postcode. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Well let you know how quickly you could be up and running when you order fibre broadband. The installation takes around three hours and the Openreach engineer will need access to your property. @XRaySpeX . Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Answered View answer in the context of this discussion Report post The union was . Technical support. If you currently work for the BT Group please apply directly through the Internal jobs board. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Answered 26 October 2019 You will work long hours and not get paid for them . Mar 2018 - Present5 years 1 month. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. If you cant change your appointment, chat online or call us and we'll do it for you. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Missed appointments. . Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . If you aren't available, someone over 18 will need to be around. BT argued that you still received a partial service.
BT strike: Thousands of workers to take action for two days He has sturdy life goals and knows where he wants to go. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April.
The application process - Apprentices - Early careers - BT Do openreach/ BT engineers work 24/7 - thinkbroadband - Providing support for Service and Commercial inventory. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns.
Engineer installation | BT Help Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? 22h. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Not really a good service from BT. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available as per usual ,engineers working across the road and our broadband goes down. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Super helpful and knowledgeableman. The BBC is not responsible for the content of external sites. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Theyll aim to do this within 5 working days of you placing your order. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. @bt_uk. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Complex Engineering Reception and Triage. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently.
We had to say we were from Openreach, working on behalf of their Service Provider . on ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. However, you may visit "Cookie Settings" to provide a controlled consent.
Huge 130m Boost for Grain's UK FTTP Broadband Rollout Include an address and phone number. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic.
How are the working hours at Openreach? | Indeed.com Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. But you will have heard of BT, BT Broadband and BT Infinity . My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. 0 Ratings Ibz Contact BT for help and support with your BT broadband, TV, home phone or mobile. And once you've got some experience under your belt, there should be opportunities for overtime. BT won't send no one out because @SkyHelpTeam are my provider. If you're an engineer, that's usually four or five days a week between Monday and Sunday. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! business and public sector, For business and public
Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. . A specific time cannot be given and access must be available for the entire slot.
Openreach Trainee Engineer Reviews | Glassdoor (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said.
CDM Expert - Asset & Inventory Management - BT - LinkedIn I also get time for classroom learning which hopefully . Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. I have a line fault that needs to be fixed. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. You'll find up-to-date details of all charges and pricing information in BT Price List. Well send you a text with your engineers name and mobile number. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied.
Paul Clark at Bt Openreach This has been a nice experience and I wish the best to Arran in finding work.. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. We use cookies to optimize the website, no personal information is stored. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. New grading structure. Garry
Openreach to hire 5,000 engineers to bolster broadband rollout | BT 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Ask questions and share tips with other people 24 hours a day. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Replying to . For
First, Openreach will send an engineer to assess how much work is needed.
Now there is light at the end of the tunnel! Damage to equipment within your premises caused by lightning or power surges.
Openreach creating 5,300 new jobs to speed fibre rollout If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Apprenticeships. But it changed its tune when the Observer got involved. Some modules are disabled because cookies are declined. Try their website here. I need an engineer to come to my premises to fix a broadband fault. 01-04-2021 Call us on0800 800 150to discuss your installation. Civil's don't have to give the hrs travel time as you have to start at a yard. ", http://www.speedtest.net/my-result/3167201384. What are the time slots for Openreach engineer appointments? Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. @bt_uk. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Openreach is the UK's digital network business. The live chat person wasn't at all helpful and actually closed the chat without resolution. Suggest you contact openreach as this is BT Retail /Consumer forum. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.".
BT Phone Number for Customer Service & Broadband - Selectra He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Work Experience. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Come home no Internet. Ring sky told an engineer will come out in the next 48 hrs. Sustainability, Northern
Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. In your case, communication between the two appears to have broken down badly. Its not BT Openreach, its simply Openreach, a BT Group company.. The re-branding exercise actually started, in a very low-key way, a few short . An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Orders and upgrades. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -.
View Vacancy : Openreach Trainee Engineer (BT) - Planit Find out more about the BT Business app and how to download it. Please only call if you have a letter from the government saying you are high-risk. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. This could be when: We only charge for repair work on a small number of fault reports. Engineers from Openreach managed to cut our telephone line while they were working on our road. these comments are my own and in no way represent any company that i may or may not be linked too. Then just follow our step-by-step guide to install your broadband yourself. At conservative gathering, Trump is still the favourite. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. BT. Necessary cookies are absolutely essential for the website to function properly. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Job Responsibilities: Undertake poling when required Work on
Openreach Civil Engineer Interview Questions | Glassdoor Delayed repair following loss of service. There's more to Openreach than meets the eye. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. BT promised two engineer appointments but no one turned up. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. 2. An engineer visit is requested, and no fault is found. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Its a good idea to make sure youve got the relevant property insurance to cover such instances. When you report a fault, we try and assess whether therell be a charge or not. If you arent available, someone over 18 will need to be around. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. This field is for validation purposes and should be left unchanged. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. These cookies ensure basic functionalities and security features of the website, anonymously. This is a very common mistake made worse by the press. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Thousands of members of Communication Workers Union will take action for 24 hours.
Working at Openreach: Employee Reviews | Indeed.com Engineers from Openreach cut the telephone line while working in the street. These cookies will be stored in your browser only with your consent. I saw one at a cabinet last Sunday afternoon. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. The cookie is used to store the user consent for the cookies in the category "Performance". Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. If a charge is likely, well let you know. on The ISP said it can take up to 72 hours. Their service has stopped working and it is not fully fixed after two full working days. - Providing data governance through all operational teams in order to maintain and improve data quality. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. They will try and get you . The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. It says: Were very sorry about the problem with NJs broadband service. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. 8.40 for each calendar day that the service is not repaired. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity..
Jobs at Bt Openreach - Civil Poling Engineer Again, no one turned up. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. This is simply not true. BT Openreach was established in 2006 . I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet.
BT Openreach Engineer - if you can't book a visit try an independent 26/04/2017.
Openreach hiring Openreach Engineer - Trainee in London, England We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. I think Openreach work 7 days a week, and on bank holidays. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Work programme gives an insight into life as an Openreach engineer. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. . @katenoblett. But heres a quick guide to the different installation terms we use, and the average timescales.
BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own Accept cookies to experience the full functionality of this page. . Myself and my team cover the whole of the UK. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Our broadband then stopped working completely. Installation day: What to expect
The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Contact from abroad. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. CER / Field Insights - North England. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. We publish our charges in our terms and conditions charges schedule. & Broadcast. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. They'll aim to do this within 5 working days of you placing your order. Hence, the addition of working experience gained from Openreach can truly be like a milestone . Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Compiled by Patrick Collinson. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. 13h06, I just wanted to provide to the mods and@NeilO. "Where talent is a dwarf, self-esteem is a giant. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For
Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest These cookies track visitors across websites and collect information to provide customized ads. Talk about pass the buck BT! Your contracted to 37.5 hours a week for work which your are field based.
Fibre Engineer - jobs.bt.com (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Lost or stolen. BT Openreach apprentice engineer Thomas (Tom) Dickenson. I have sent a pm with my information and description of the situation. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. The Communication Workers Union (CWU),. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. What's the least amount of exercise we can get away with? So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. So, here's where it all started working as a Phone Engineer. Announcements, Guides & Community Updates. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Read about our approach to external linking. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. 30-03-2021 You might not need a visit, just the right advice and help to identify the problem! Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". He spent 15mins or so trying to fix it, but couldn't so he just walked off the job.
The fault is due to theft, loss or removal of equipment. Qube are employed directly by BT to do Internal Home Checks. The difference between the engineers was night and day. Ex open reach engineer here, up until 5ish years ago. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again.