", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. Definition.
Using texts, Kaiser signs up 11,000-plus members for CalFresh | The I indulge in the things that make me happy on my time off. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. Submit as soon as possible so that you will have more time to gather the required supplemental documents. I continue to work on this on a daily basis. ", "I know this will come off as cliche, but it's truthful. Browse questions (57) Ask a question. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. I can see how it would be stressful when you care for your patients' success so much! You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Health benefits. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. ", "When I started in Interventional Radiology, I was not trained in IR procedures. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. "I have often been complimented on my relationship-building skills. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. However, it can inhibit my ability to grow. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. The application opens in early May. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. We've all had those tough cases.
Kaiser Permanente Interview Questions in Atlanta | Glassdoor Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. First, I work in a system, and I respect that. I like working in an industry where genuine care is valued. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". Know peds RSV scenerio : it's big now on the news . The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. I greatly value diversity. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. Then I organized and effectively communicated this information with my attending. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. One of the toughest parts of communication can be delivering bad news to people with whom you work. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. Well done! When have you had to adapt to change in the workplace? Talk to your interviewer about a time when have had to adjust to changes on the job. But when I'm home, I don't think about work. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. What makes you want to give back to your community? If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. In my current position, I am not the most persuasive person on our team, but I am highly creative. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. I have a kind and outgoing personality. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. There was not a formal method of teaching IR PAs. ", "I was working in a clinic where the primary population was low income.
What questions did they ask during your interview at Kaiser Permanente Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. Read our Terms of Use for more information. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. Good answer! Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. Also, for every month with zero sick days, a bonus was added. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". "I have a clean criminal record and am happy to comply with any background check you require of me for this role. Behavioral 2. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. It sounds like you handled this matter with utmost urgency and great customer care. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. I also dislike when the morale of the lab is low. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". ", "I would describe myself as a hard worker. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! Our date tracking prior to 2019 was not accurately kept. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. You've done well by answering diplomatically. Did you consider that the patient's physical pain or feeling ill would make his temper short? ", "I am happy to hear that Kaiser Permanente values long-term relationships. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". Unfortunately, the sales have shut down. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. "I find that with the right company, it's pretty simple to balance life and work. When I hit my 20's, it was so important to me to learn about other cultures. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. Do you consider yourself a compassionate person? Kaiser Permanente is 100% focused on the service that they provide to their patients. I volunteer with their organizations in various roles. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. ", "Delivering bad news to a patient is very difficult. I am a people person and build relationships with my coworkers and patients alike. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". I cope with these emotions by telling myself that it's not my story, it's the patient's story. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. I document all necessary information as soon as possible so that the record is up to date and accurate. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". 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In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. When have you had to adapt to change in the workplace? This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. "Every day at work, I remind myself that everyone I come across has their struggles. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. Interview questions and answer examples and any other content may be used else where on the site. ", "I'm a bit of a nerd. ", "From a young age, I was raised around a farm and animals are a huge part of my life. I am always sure that when at home, my family gets my attention first. "I once worked in a very difficult environment and toxicity really started with our leader. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. Consider sharing how patients react to the way you communicate.
Kaiser Permanente Interview Questions (2023) | Glassdoor I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. The patient was angry and threatened to leave AMA. Last, I adapt to the individual. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. "I would describe my personality as approachable, light-hearted, and positive. Every day I learn something, and that's because I choose to get better. ", "I'm very interested in clinical research. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. ", "I'm a very detailed and organized person. List several ways that you receive your industry knowledge and stay on top of trends. Balancing empathy with honesty is key when communicating bad news. I would also need a technologist to assist me who could adjust to my easy procedural style.". If you want to ace your upcoming interview, practice with our topical-based interview question sets. Discuss the ways that you would build strong and healthy relationships if hired. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. Kaiser has over 300,000 employees with a large diverse workforce. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. It's great that you are working on asking for help from a variety of people when needed. I love my job. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. I work good under stressful situations, and I'm good at resolving patients' problems.". Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. Perhaps you have a keen eye for detail. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. By seeing and understanding the history, I can help guide a plan moving forward for the team. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. Are there specific Kaiser volunteer opportunities you'd be interested in? It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. The status says no longer consider for the position. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. Your response makes it clear that you volunteer in your community in various ways. But this is usually just for transitions. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. It sounds like you have a very full personal life, with a fantastic work/life balance. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. I had to submit my previous procedural logs and take a test. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. Our interview questions and answers do not represent any organization, school, or company on our site. "I am a highly detailed person, and I thrive on having a high level of organization in my day. You've answered well by sharing that you face stressful situations head-on. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. Nice! What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do.
Kaiser Hiring Process: Job Application, Interviews, and Employment I'm a good listener, and my coworkers and patients like that about me. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. Early in my career, I probably worried too much about the fear of failure with my patients. Your interviewer would like to know how your communication skills have benefited your team in the past. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. Discuss how you can thrive in this role, even during the most stressful times. Perhaps you use a particular app or software. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. By consistently rejuvenating in this way, I can give even more energy when I am at work. Make them think we care about them as if they were our family members so that they will come back.". "I am usually the 'ideas person' in team projects. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. This is a personal and caring approach. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided.
Consumer Sign On| Kaiser Permanente As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. I also keep myself open to my colleagues so that they can know and understand me better as well. Since I have two high school girls who are involved in music. Excellent! I had 2 interviews with kaiser received and offer within a week. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. It seems you would be a wonderful teammate to have around. ", "Yes, I handle all of these administrative tasks in my current role. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". Healthcare is not a place for gimmicks because health is precious and irreplaceable. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. Good example! In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. "I handle stress very well, and when you call my references, they will attest to this fact. leader vs. follower). ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. Hiring Age. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. Did you consider how leaving AMA would impact his health and well-being? "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments.
Kaiser Permanente Consultant Interview Questions | Glassdoor ", "I am an avid fan of Google alerts! Sign In.
Kaiser Permanente Customer Service Specialist Interview Questions ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate.