Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. Because there was no time for a further delay, we paid the tickets to the airline. Viking is bringing back river cruises to Europe in July. My husband surprised me with the explorer suite,the room was beautiful,the balcony was amazing. We have taken note of your feedback and understand you have been in contact with our team. If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. Before you decide to. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. #7. I purchased a cruise for my wife and myself then Covid hit. This guarantee is combinable with all other Viking offers available. over night stay we got back to Cincinnati the next day. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. We accepted and paid an additional insurance premium. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. Call us at 800-454-0927 to speak to a Cruise Concierge today. airfare $2198 The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Refund on premium air payments that we did not receive in premiumservice. Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. Sure we were free but that's no excuse. We also ensure all reviews are published without moderation. In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. . Share. I am writing about booking number 7045921 sailed Jan.12 2023. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Editor in Chief Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. Then in Philadelphia This was told to me by two separate employees. London was on an older plane with 3 seats on the left and right. He he tried to take the trip solo, he was charged. Four excursions that I wanted are already sold out. As compensation we have been offered a derisory 200 voucher towards a future cruise. Regent Seven Seas Cruises was the cruise line forced to change the most stops planned for Russia, which included visits to the Solovetsky Islands, Arkhangelsk, Murmansk and St. Petersburg, as well as Odessa, Ukraine. Desired outcome:
Cruise lines scrap Russian, Ukrainian ports from 2022 itineraries Viking River Cruises Cancellation and Refund Policy Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. We booked a river cruise from Istanbul to Venice.
Viking Mississippi cancels Oct. 15 cruise due to low river levels Royal Caribbean International | Travel Requirements & Safety Protocols. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. Just return on our river cruise . Desired outcome: RHINE GETAWAY. I'm with Robin (see below). Claim your profile to access Trustpilots free business tools and connect with customers. Sandi. On the last day, all running water was turned off until we left the ship. At this point we feel it's discrimination and want our money refunded. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. I appreciate the time. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund We will never try Viking again! This also had the water turned off and was unable to flush. #1. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. AMA Waterways | Travel Requirements & Safety Protocols. Confirmation attached. Improve earnings, maximize rewards and track progress toward dream trips. You will be cruising, you will be enjoying," he said. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. Global warming is indeed having an effect on European rivers. We have had to cancel our river cruise because of their ludicrous covid policy. I told a member of staff about this and was directed to use a toilet on the top deck. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. This is an awful company to deal with. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. That' our policy,. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises.
Viking Cruises cancels 2022 Kiev and Black Sea sailings The typical characteristics of river boats regardless of cruise line are about the same.
Viking Cruises chairman: 'COVID is really behind us' - Fortune This site does not include all card companies or credit card offers available in the marketplace. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. We paid 529+40 USD purchasing fees each for the tickets. Poulsbo, Washington. We booked a January 2021 cruise. Not a problem for him at all. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. Viking River Cruises is probably the best known European river cruising company, and has a wide range of river cruise options in Europe. How could we??
Viking Cruise Offers Subscribe to RSS The booking # is *******. It was not a condition of completing this trip.
Viking Cruises | Cruise Ship List - Delta Skymiles Cruises I explain ship swapping in the section: . Its not an American company so they feel like they can treat Americans any way they want. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. "We are currently evaluating itineraries that call.
Risk-Free Guarantee - Viking River Cruises The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. Claire and Stanley Keyles planned a dream vacation for June 2020. BBB Business Profiles generally cover a three-year reporting period. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Fraud and deception! There are no uniform river flows and water levels are unpredictable. by Steve CaseLast updated September 6, 2022. When Viking River Cruises canceled my cruise in 2021 for Covid, they gave me a cruise voucher for 125% and some optional packages as an incentive to rebook. This site is for entertainment purposes only. Not at all, according to Rudi Schreiner, president and co-founder AmaWaterways as long as youre willing to be a little bit flexible.
My Trip - Updates on Current Sailings - Viking Cruises I also booked this trip years ago when there was . Ocean cruise ships usually have at least 25 feet or more or more of draft which would preclude them from river cruising. We would appreciate any help you can provide in helping us to get the rest of our money back. Customers should not be treated this way. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. The whole experience was a disaster. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. She is scheduled to start ************ this week. took the call and told us that schedule wouldn't be available most likely till January 2023. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. In this case, you will receive a full refund of your cruise fare. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. Applies primarily to to bookings with the following content. These levels can swing widely both up and down.
River cruise cancellation fears loom as Rhine threatens closure I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. The cruise line offered her future cruise vouchers worth 125 percent of her fare.
Special Cruise Savings | Viking Ocean Cruises This will surely increase the credibility of your complaint. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! Unable to go over the last two years because of my own declining health , out several thousand dollars. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Desired outcome: The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. It was too windy and not safe so decided not to try to use their tender. Viking Cruises. When Viking informed me that the alternative flight was booked, I was not told that I had to pay the tickets myself in order to obtain the boarding pass. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. 1. Most river cruise lines do not allow guests to cancel pre-cruise without penalty except for in the most extreme circumstances. We'll run a soft credit check to find special offers, but it wont affect your credit score. It also stated that if we were unable to use the voucher we could be refunded the original amount we paid to Viking. I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. Part refund, at least 25%. Vikings inability to resolve an issue with their on line booking. My bag didn't make it. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc.
Viking Cruises cancels 2022 Black Sea and Kiev (Ukraine) sailings This was not the case. Vikings' policy allows no refund under the circumstances (i.e. The other typical plan is to put the passengers on buses to get around the affected areas. Also lost out on the cruise vouchers. On 12/20/20 Viking cancelled this cruise. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. Obviously, we cannot go on the trip. Cost includes $12.95 plus applicable local sales tax. That's exactly the case with the Amex Platinum card.
Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. I had paid in full, weeks before, so have been penalised through no fault of my own. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. For an explanation of our Advertising Policy, visit. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Key West was on the itinerary but Viking told us 5 months before they would not be docking. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Check with your cruise line on current cruising conditions and what you can expect from them. More details in attachment. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. The two most popular are the Rhine and the Danube. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance.
Viking Cruise Reviews (2023 UPDATED): Ratings of Viking River Cruises Viking is probably the most unsympathetic/unprofessional company I have ever experienced. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. The couple shore excursions we went on were lame and horrible. We feel we should get the $3,494 dollars refunded to us. Any help to resolve this matter will be greatly appreciated. But this is one American that will never sail with this awful company ever again. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded.
Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News This was really The even occurred in February of 2023. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. The trip was more expensive so we paid with our vouchers as well as cash. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. This is insulting and is clearly bait and switch type behavior. Because we were given a voucher, we can not get out money back. Learn to how to find the cheapest awards. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. I was aware that cruise lines' cash flow issues and accepted the voucher. Disappointed with Viking Cruises cancellation policy. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. Taking over the Hilton in Taupo NZ, they were obnoxious.
With many Christmas markets closed, river cruise lines cancel sailings We did not see ANY of Spain. 140 complaints closed in the last 12 months. On 10/14, we filed a claim with Trip Mate. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. After 5 Viking Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine.