To find out more information about replacing an RTC card, please visit 511.org. What is the difference between a limited-use ticket and a Clipper card? New to Clipper? You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. Choose your payment method and complete the order. There are no discounts available at the BART vending machines. Please plan accordingly and allow sufficient time. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. No notice, even though they have my email? For more information, please see our Clipper card scan fails every time, this is driving me nuts! 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. PDF Clipper Cancellation Form To provide payment, log in to your Clipper account and edit your Primary Payment method. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Victoria Clipper Frequently Asked Questions | Clipper Vacations And, to get it back, its an hour on hold, and three to five business days.. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Otherwise, you will be logged out automatically. Clipper account access including checkingyour balance can be found on the Clipper website. In person at the AC Transit Customer Service Center. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Visit clippercard.com and buy online. You can use our automated phone service 24/7 to check balances and pass expiration dates. Open the Clipper app and select the card you want to set up for Auto-Reload. For all other cards on your phone without HVD, value will be available immediately. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Transit Agency Tips. Clipper on your phone. Phone. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. If you do not hear any beeps or see any lights, your card may be defective or damaged. Yes. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Our vessel also features one wheelchair accessible bathroom onboard. Opens in new window. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. This means we couldnt process your payment for automatic reloading. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. This page includes how it works, mobile payments and Clipper mobile app. Phone. Muni offers several ways to pay your fare. To add value to your Clipper card, open your mobile wallet on your phone. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Check out the r . ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. For iPhones, theantenna is in the top third of the phone. We recommend arriving at least one hour before your ferrys departure. This page includes debit cards and refunds. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. How can I set up my card to automatically reload? After we collect payment, we will send you an email confirming this. Check Clipper News for holiday or modified hours. Select Clipper card and follow the instructions to add a card and load value. No. Funds added using Apple Pay and Google Pay areimmediately available for use. Check out our sample Victoria Clipper V gift shop menu. I loaded value online, but when I tried to use my card, it wasnt there. To add a card to your Android phone, open Google Pay and click the + sign. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. It currently shows I have the amount in the pending passes area but shows I have it in cash value. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Huh? We will send an email to confirm that you have updated information in your account. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Im so glad that I dont have to go into the office the last two weeks. Clipper is a regional transit card that can be used on all transit in the Bay Area. No, transit agency ticket offices cannot load value to mobile phones at this time. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. This site is protected by Google's invisible reCAPTCHA. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. RTC Card and Accessibility. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Credit card charges are processed immediately. Please note that The Hub is permanently closed. Yes. If your card is registered, contact us so we can block your card from further use. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Vista Panoramic Upgraded window seats in Vista Class. When will I be charged for my Auto-Reload value? What if Im having trouble using my Clipper card at a bike share station? BART is primarily selling paper tickets from the vending machines. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. An email notification will be sent out 7 days prior to travel as a reminder for check-in. What happened to my order? TDD/TTY: 711 or 800.735.2929. In addition, we offer a full range of beverages options, including locally-distilled spirits. After your second tag, the card reader will display a message that your initial tag was refunded. Riders are encouraged to get a Clipper Card to avoid the surcharge. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. To provide payment, log in to your Clipper account and edit the payment information in My Profile. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. 877.878.8883. Ultimate Clips Pass | The Official Site of the Los Angeles Clippers When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. My card/value was blocked due to an expired credit card. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. However, there are 3 Clipper vendors at SFO. Thank you! Be sure to review the paper ticket fare chart at the station. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Comfort VIP Best of the best seats in Comfort Class! Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna.
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