gotrax scooter troubleshooting

If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. We show a quick view. A fully charged battery will have between 36 and 42 volts. When it comes to hoverboards, the magic fix-all is called recalibration. . When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Front wheel cover scraping wheel - easy fix but annoying. Find your product below and click the link to be directed to the specific information for troubleshooting. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Power on your scooter and take it for a test drive. They cannot show error codes. GoTrax G4 Review - Most Theft-Resistant Budget Scooter Ever Check Out Our Guide! Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. GOTRAX. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. There are many possible reasons why your Gotrax hoverboard is not balancing. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. What if the part I ordered did not solve the problem? Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. Its possible that you got a defective battery. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Back fender completely broken off, bottom screw plate snapped. Fix Water Leaking From Air Conditioner. Check the fuse or circuit breaker. Has been extremely slow to respond with replacement parts. It is possible to check the voltage of your battery using a voltmeter. For further repair and troubleshooting help please visit our repair help area. Pressing on button does not illuminate the display nor does the throttle have power. When you connect the charger to the hoverboard it will turn red to let you know it is charging. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. rider weight: 154 Lbs. I had my second issue within 17 business days of receiving the scooter. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. Free standard shipping with $35 orders. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. If it is hard to install, stop and inspect the consoles pins under the head unit. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Returned the v2 and are now trying a m360 instead /crosses fingers. So, 3 hours for 4 bars = 45 mins of charging time per bar. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Install the locking hook and the two screws into the head unit. Of course, with any new or growing technology there are often hiccups along the way. First, plug in your charger and make sure that it works before continuing. Of course, you could also have an issue with your battery. We'll go through each electric scooter and the error codes that occur. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. The GOTRAX Electric Bike Troubleshooting Guide When the battery is fully charged it will change from red to green. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. - Easy fix. 0000002509 00000 n Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Has refused refunds. This is an internal issue and the bike should be sent back for repair. Make sure the petals are level with each other and on a flat surface. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Gotrax Gxl V2 Commuting Electric Scooter - Black : Target Tip: Try to lift as straight as possible out of the tiller. Entice customers to sign up for your mailing list with discounts or exclusive offers. . GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 The motor would sometimes "sputter" (not engage) when you push down the throttle. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Looking For The Best Lock For An Electric Scooter? Home. If you have done these things, but are still having trouble, please contact customer service. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. 0000002873 00000 n Save my name, email, and website in this browser for the next time I comment. Bolts provided are rusted - poor quality control. Shop safe on GOTRAX Official website. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. 0000002170 00000 n 20 MPH Max speed and durable 10 . But some parents may balk at spending more than $100 on an electric scooter. Please Note, some electric scooters share error codes. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. It is possible to check the voltage of your battery using a voltmeter. This problem could be caused by many different things. It was pretty easy to do and I was impressed in the modular nature of the system. Amazon.com: Customer reviews: Gotrax Vibe Electric Kick Scooter, 6.5 Yes, you read that right. After fully charging, I prepared for the first ride with the new parts. Hold down the power button for 10 seconds. I continue to struggle with GOTRAX's customer support team. How do you check the odometer on the GXL V2? The GMAX is one of our most powerful electric scooters to date. 0000003099 00000 n 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. If still showing error code, contact Customer Support for assistance. Gotrax Hoverboard Troubleshooting - besteride.com EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. These codes will pop up over your console's display when there are issues within your electric scooter. 0000001444 00000 n Doesn't matter if the battery is charged or not. Try recharging the battery pack for 8 hours. It will display all specifications more visibly. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Even if you've just ridden it, the battery may not be sufficiently charged. An awesome member of our community made this guide. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. In this video we take a look inside a GoTrax G2 Scooter. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. 0000002987 00000 n If it's not been used for a while, it might need charging. - Very dangerous as you can be cruising along and the motor completely shuts off. Do you think most of the lower-priced scooters are having these problems? These models of e-bike only feature an LED Display. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Gotrax scooter not charging? Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Here is a link to find the manual for your Gotrax hoverboard. For example, only standing with one foot on your hoverboard can cause some models to beep. Now you are finished and ready to test your work. 0000008779 00000 n Entice customers to sign up for your mailing list with discounts or exclusive offers. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Scary at first. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. But, as soon as it worked for quite some time, it started showing various problems. Mine out of the box has this metal grinding sound coming from the back. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. As an Amazon Associate I earn from qualifying purchases. Problem not solved. Gotrax Apex Pro Commuting Electric Scooter - Black : Target If your charger does not turn green when you plug it in, your problem may lie in your charger. If the scooter works after disconnecting the brake switch then the brake switch is defective. . As you can see here I was able to do it with my fingers. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. %PDF-1.4 % Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Will this problem come back? If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. error: Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. GoTrax V2 Not Working. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. GoTrax GXL V2 Battery dead after 8 months : r/ElectricScooters - reddit Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. It goes fast and I can go up big hills . Include an image for extra impact. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Of course, with any new or growing technology there are often hiccups along the way. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Yes GoTrax - GMAX Electric Scooter. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. GoTrax GKX electric scooter | Tom's Guide E03 - Change speed settings or gear. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. You will see the LED lights start to flash. Fix stuck GOTRAX GXL V2. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Electric Scooter and Bike Troubleshooting Repair Manual - Motor Does How to restore default settings on GOTRAX GXL V2. If you can not grip the top with your fingers use a pair of pliers to assist you. Please contact our customer service team if you are experiencing problems or need more detailed information. There is no doubt that hoverboards are a popular and fun way to get around. Problem is from inside the tire assembly. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Here is a link to find the manual for your Gotrax hoverboard. The console on the scooter displays speed in MPH, battery life, and headlight. Looks like spring issue. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Press Power Button once again to power on . When the battery is fully charged it will change from red to green. I continue to struggle with GOTRAX's customer support team. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Include an image for extra impact. These codes will pop up over your console's display when there are issues within your electric scooter. `f25Jz>`lf(< @%-vCN I am on the hook to pay for shipping to send back their poorly made products. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. I have updated my review from 1 star to 3, and will update again . This is a few specific actions that act as a reset for your board and can fix many common issues. 0000007190 00000 n Back wheel brake mis-aligned. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. If this does not work, replace the console. Beeping can also indicate uneven pressure on the hoverboard sensors. It is not managed by iFixit staff. Next, check to see if there is any damage to either end of your scooters charging cable. *You may need to perform a recalibration up to three times to fix your issue. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. . If the battery is fully charged, then the issue is likely with the motherboard or wiring. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. I'll monitor the post to see if these are isolated or widespread. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. All rights reserved. GOTRAX - F5 Electric Bike . All night charging leads to 15 minutes of riding. After rare 'F' rating from BBB, electric scooter company GoTrax responds Has expected us to be scooter technicians to diagnose the problems. I requested a refund. Set the battery to the side for disposal. Gotrax G3 Plus Commuting Electric Scooter, 18Mph Power 300W Motor Cruise control automatically goes on every time when riding. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Beeping can also indicate uneven pressure on the hoverboard sensors. If there is, youll need to buy another one and replace it. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. This may be caused by several factors, but luckily there are solutions to all of them. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Once you ensure the position is correct, gently slide the pack into the tiller. Gotrax Gks Electric Scooter : Target Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Now i have error code 30! Take off the console and pull out the battery, checking all the connections. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). E02 - Adjust your brake calipers so that they operate effectively. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Visit the Gotrax . If the battery is fully charged, then the issue is likely with the motherboard or wiring. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Back wheel cover scraping tire. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 - YouTube We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Also if there is a critical mass here, we may be able to have the company fix their problems. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. I err on the conservative side, and would rather "under charge". New Safe Step Technology - Both feet must be placed on the . There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. 0000001330 00000 n Looking For The Best Lock For An Electric Scooter? 21E, 22E, 25E, and 30E - Replace console to fix error code. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Include an image for extra impact. 0000006275 00000 n 0000000696 00000 n I've emailed support but I'm waiting. Watch out world! How To Read A Gotrax Scooter Wiring Diagram | WIREGRAM I didn't realize my tires were about half the recommended psi. :~f 12`L,@" Kick stand wobbly. A fully charged battery will have between 36 and 42 volts. You can now turn your hoverboard back on.*. I requested a refund. This issue is new and is being looked at now.. Contact: kevin@ocproscooters.com or text: 714-420-1311. If you experience problems with any of these models of e-bike file a claim below.